接听

接电话：Hello! XXX (自报公司名). May I help you?

如果对方没说找谁，可以问：Who would you like to talk to?

如果是找你的，直接说：Yes, speaking.

找的人不在：He/She's not in.

询问对方姓名：(May I have) your name, please?

请对方稍等

稍侯片刻：Wait a minutes. / Hold on a second. / Hold the line,please. / Just hang on a minute,please. / One moment,please.

要记录留言手边没笔可以这么说：Hold on a minute while I get a pen.

请对方留言

Would you like to leave a message?

May I take a message for you?

If you leave your name and number, I'll have XXX call you back as soon as he's available.

听不清楚

听不清楚：

Sorry, I can't hear you very well.

Sorry, I didn't catch you.

Sorry, I didn't get what you said.

I'm having trouble hearing you.

We had a bad connection.

请对方再说一遍：

Pardon?

Excuse me?

Can you repeat that , please?

Would you say that again?

Would you explain more for me?

请对方说慢点：

Would you speak more slowly?

Would you slow down, please?

请对方大点声：

Could you speak up a little?

Please speak a little louder.